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GENERAL TERMS AND CONDITIONS

Article 1 – Definitions
In these terms and conditions, the following definitions apply:

Cooling-off period: the period within which the consumer can exercise their right of withdrawal;

Consumer: the natural person who is not acting in the exercise of their profession or business and enters into a distance contract with the entrepreneur;

Day: calendar day;

Long-term transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;

Durable medium: any means that enables the consumer or entrepreneur to store information addressed to them personally in a way that allows future consultation and unaltered reproduction of the stored information.

Right of withdrawal: the consumer's option to withdraw from the distance contract within the cooling-off period;

Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;

Distance contract: an agreement in which, in the context of a system organized by the entrepreneur for the remote sale of products and/or services, use is made exclusively of one or more techniques for remote communication up to and including the conclusion of the contract;

Remote communication technique: a means that can be used to conclude an agreement, without the consumer and entrepreneur being together in the same space at the same time.

General Terms and Conditions: these General Terms and Conditions of the entrepreneur.

Article 2 – Identity of the entrepreneur
Company name: Green E-Shopping
Chamber of Commerce number: 90562534
Trade name: Buckley Belts
VAT number: NL865362944B01
Customer service email: help@buckleybelts.com
Company address: Turfhaven 198, The Hague

Article 3 – Applicability
These general terms and conditions apply to every offer from the entrepreneur and to every distance contract and orders made between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these general terms and conditions is made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the general terms and conditions can be viewed at the entrepreneur's premises and they will be sent to the consumer as soon as possible free of charge upon request.

If the distance contract is concluded electronically, in deviation from the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available to the consumer electronically in such a way that it can be easily stored by the consumer on a durable data carrier. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the general terms and conditions can be accessed electronically and that they will be sent to the consumer electronically or in another way free of charge upon request.

In the event that specific product or service conditions are also applicable in addition to these general terms and conditions, the second and third paragraphs shall apply correspondingly and the consumer can always invoke the applicable provision that is most favorable to him in case of conflicting general terms and conditions.

If one or more provisions in these general terms and conditions are null and void or are nullified at any time, the agreement and these conditions will remain in effect for the remainder, and the relevant provision will be replaced immediately in mutual consultation by a provision that approaches the original as closely as possible.

Situations not regulated in these general terms and conditions should be assessed ‘in the spirit’ of these general terms and conditions.

Ambiguities about the interpretation or content of one or more provisions of our terms and conditions should be interpreted ‘in the spirit’ of these general terms and conditions.

Article 4 – The Offer
If an offer has a limited duration or is made under conditions, this will be explicitly mentioned in the offer.

The offer is without obligation. The entrepreneur is entitled to change and adjust the offer.

The offer contains a complete and accurate description of the offered products and/or services. The description is sufficiently detailed to enable a good assessment of the offer by the consumer. If the entrepreneur uses images, they are a true representation of the offered products and/or services. Obvious mistakes or errors in the offer do not bind the entrepreneur.

All images, specifications data in the offer are indicative and cannot be a reason for compensation or dissolution of the contract.

Images with products are a true representation of the offered products. The entrepreneur cannot guarantee that the displayed colors exactly match the real colors of the products.

Each offer contains such information that it is clear to the consumer what the rights and obligations are, which are attached to the acceptance of the offer. This concerns in particular:

the price, excluding customs clearance costs and import VAT. These additional costs will be for the account and risk of the customer. The post and/or courier service will use the special scheme for postal and courier services with regard to the import. This scheme applies when the goods are imported into the EU country of destination, which is also the case here. The post and/or courier service collects the VAT (whether or not together with the invoiced clearance costs) from the recipient of the goods;

any shipping costs;

the way in which the contract will be concluded and what actions are required for this;

the applicability or not of the right of withdrawal;

the method of payment, delivery, and execution of the contract;

the period for accepting the offer, or the period within which the entrepreneur guarantees the price;

The rate for long-distance communication if the costs of using the technique for long-distance communication are calculated on a basis other than the regular base rate for the used means of communication;

whether the contract will be archived after its conclusion, and if so, how it can be consulted by the consumer;

the way in which the consumer, before concluding the contract, can check and, if desired, correct the data provided by him in the context of the contract;

the other languages in which, in addition to Dutch, the contract can be concluded;

the codes of conduct to which the entrepreneur has submitted and the way in which the consumer can consult these codes of conduct electronically; and the minimum duration of the distance contract in the case of a continuous transaction. Optional: available sizes, colors, types of materials.

Article 5 – The Agreement
The agreement is concluded, subject to the provision of paragraph 4, at the moment of acceptance by the consumer of the offer and compliance with the conditions set therein.

If the consumer has accepted the offer electronically, the entrepreneur immediately confirms receipt of the acceptance of the offer electronically. As long as the entrepreneur has not confirmed the receipt of this acceptance, the consumer can dissolve the contract.

If the contract is concluded electronically, the entrepreneur takes appropriate technical and organizational measures to secure the electronic transfer of data and ensures a secure web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures.

The entrepreneur can – within legal frameworks – ascertain whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If the entrepreneur based on this investigation has good grounds not to enter into the contract, he is entitled to refuse an order or request with motivation or to attach special conditions to the execution.

The entrepreneur will send the consumer the following information with the product or service, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier:

The visiting address of the entrepreneur's establishment where the consumer can go with complaints;

The conditions under which and the way in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;

Information about guarantees and existing service after purchase;

The data included in article 4 paragraph 3 of these conditions, unless the entrepreneur has already provided this information to the consumer before the execution of the contract;

The requirements for terminating the contract if the contract has a duration of more than one year or is of indefinite duration.

In the case of a continuous transaction, the provision in the previous paragraph only applies to the first delivery.

Every contract is entered into under the suspensive conditions of sufficient availability of the relevant products.

Article 6 – Right of Withdrawal
When purchasing products, the consumer has the option to dissolve the contract without stating reasons for 14 days. This reflection period commences on the day following receipt of the product by the consumer or a representative previously designated by the consumer and made known to the entrepreneur.

During the reflection period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to ascertain whether he wishes to keep the product. If he uses his right of withdrawal, he will return the product with all supplied accessories and – if reasonably possible – in the original condition and packaging to the entrepreneur, according to the reasonable and clear instructions provided by the entrepreneur.

When the consumer wants to use his right of withdrawal, he is obliged to notify the entrepreneur within 14 days after receiving the product. The consumer must make this notification through a written message/email. After the consumer has indicated that he wants to use his right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered goods have been returned on time, for example by means of proof of shipping.

If the customer does not make it known within the terms mentioned in paragraphs 2 and 3 that he wants to use his right of withdrawal, respectively, has not returned the product to the entrepreneur, the purchase is a fact.

Article 7 – Costs in Case of Withdrawal
If the consumer makes use of his right of withdrawal, the costs of returning the products are for the account of the consumer.If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after withdrawal. This refund is conditional upon the product having already been received back by the web retailer or conclusive evidence of complete return can be provided.

Article 8 – Exclusion of the Right of Withdrawal
The entrepreneur can exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal is only valid if the entrepreneur has clearly stated this in the offer, or at least in time before the contract is concluded.

Exclusion of the right of withdrawal is only possible for products:

that have been made by the entrepreneur in accordance with the consumer's specifications;

that are clearly personal in nature;

that by their nature cannot be returned;

that can spoil or age quickly;

whose price is tied to fluctuations in the financial market over which the entrepreneur has no influence;

for loose newspapers and magazines;

for audio and video recordings and computer software whose seal the consumer has broken.

for hygienic products whose seal the consumer has broken.Exclusion of the right of withdrawal is only possible for services:

concerning lodging, transport, restaurant business, or leisure activities to be carried out on a specific date or during a specific period;

whose delivery has begun with the explicit consent of the consumer before the reflection period has expired;

concerning betting and lotteries.

Article 9 – The Price
During the validity period mentioned in the offer, the prices of the offered products and/or services will not be increased, except for price changes as a result of changes in VAT rates.

Contrary to the previous paragraph, the entrepreneur can offer products or services whose prices are tied to fluctuations in the financial market and over which the entrepreneur has no influence, with variable prices. This linkage to fluctuations and the fact that any stated prices are indicative prices will be mentioned in the offer.

Price increases within 3 months after the formation of the contract are only allowed if they are the result of statutory regulations or provisions.

Price increases from 3 months after the formation of the contract are only allowed if the entrepreneur has stipulated this and:

they are the result of statutory regulations or provisions; or the consumer has the authority to cancel the contract as of the day the price increase takes effect.

The place of delivery is based on Article 5, paragraph 1, of the Value Added Tax Act 1968 in the country where transportation begins. In this case, delivery takes place outside the EU. Following this, import VAT or clearance costs will be collected by the postal or courier service from the recipient. Therefore, the entrepreneur will not charge VAT.

All prices are subject to printing and typographical errors. No liability is accepted for the consequences of printing and typographical errors. In the event of printing and typographical errors, the entrepreneur is not obliged to deliver the product at the incorrect price.

Article 10 – Conformity and Warranty
The entrepreneur ensures that the products and/or services comply with the contract, the specifications mentioned in the offer, reasonable requirements of reliability and/or usability, and the legal provisions and/or government regulations existing at the date of the conclusion of the contract. If agreed, the entrepreneur also ensures that the product is suitable for other than normal use.

A warranty provided by the entrepreneur, manufacturer, or importer does not affect the legal rights and claims that the consumer can assert against the entrepreneur under the contract.

Any defects or wrongly delivered products must be reported to the entrepreneur in writing within 14 days after delivery. The return of the products must be in the original packaging and in new condition.

The entrepreneur's warranty period corresponds to the factory warranty period. However, the entrepreneur is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.

The warranty does not apply if:

The consumer has repaired and/or processed the delivered products themselves or has had them repaired and/or processed by third parties;

The delivered products have been exposed to abnormal conditions or otherwise treated carelessly or contrary to the instructions of the entrepreneur and/or on the packaging;

The unsuitability is wholly or partly the result of regulations that the government has set or will set regarding the nature or quality of the materials used.

Article 11 – Delivery and Execution
The entrepreneur will take the utmost care in receiving and executing product orders.

The address that the consumer has made known to the company is considered the place of delivery.

With due observance of what is mentioned in Article 4 of these general terms and conditions, the company will execute accepted orders expeditiously but no later than 30 days unless the consumer has agreed to a longer delivery period. If delivery is delayed, or if an order cannot be executed or only partially executed, the consumer will be notified no later than 30 days after placing the order. In this case, the consumer has the right to dissolve the contract without costs and the right to possible compensation.

In case of dissolution according to the previous paragraph, the entrepreneur will refund the amount paid by the consumer as soon as possible, but no later than 14 days after dissolution.

If delivery of an ordered product proves impossible, the entrepreneur will strive to provide a replacement item. It will be clearly and understandably stated at the latest at the time of delivery that a replacement item is being delivered. The right of withdrawal cannot be excluded for replacement items. The costs of a possible return shipment are for the account of the entrepreneur.

The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a previously designated and entrepreneur-known representative unless explicitly agreed otherwise.

Article 12 – Duration Transactions: Duration, Cancellation, and Extension
Cancellation

The consumer can cancel a contract that has been entered into for an indefinite period and that involves the regular delivery of products (including electricity) or services at any time, observing the agreed cancellation rules and a notice period of no more than one month.

The consumer can terminate a contract that has been entered into for a fixed period and that involves the regular delivery of products (including electricity) or services at any time at the end of the fixed period, observing the agreed cancellation rules and a notice period of no more than one month.

The consumer can:

cancel the aforementioned contracts at any time and not be limited to cancellation at a specific time or in a specific period;

at least cancel in the same way as they were entered into by him;

always cancel with the same notice period as the entrepreneur has stipulated for themselves.

Extension

A contract that has been entered into for a fixed period and that involves the regular delivery of products (including electricity) or services may not be extended or renewed silently for a fixed duration.

Contrary to the previous paragraph, a contract that has been entered into for a fixed period and that involves the regular delivery of daily, news, and weekly newspapers and magazines may be silently extended for a fixed duration of a maximum of three months if the consumer can cancel this extended contract at the end of the extension with a notice period of no more than one month.

A contract that has been entered into for a fixed period and that involves the regular delivery of products or services may only be silently extended for an indefinite duration if the consumer can cancel at any time with a notice period of no more than one month and a notice period of no more than three months in case the contract involves the regular delivery of daily, news, and weekly newspapers and magazines, but less than once a month.

A contract with a limited duration for the regular trial delivery of daily, news, and weekly newspapers and magazines (trial or introductory subscription) is not silently continued and ends automatically after the trial or introductory period.

Duration

If a contract has a duration of more than one year, the consumer may cancel the contract at any time with a notice period of no more than one month after a year, unless reasonableness and fairness oppose cancellation before the end of the agreed duration.

Article 13 – Payment
Unless otherwise agreed, the amounts owed by the consumer should be paid within 7 working days from the start of the cooling-off period as referred to in Article 6 paragraph 1. In the case of a contract to provide a service, this term begins after the consumer has received the confirmation of the contract.

The consumer has the duty to report inaccuracies in provided or stated payment details to the entrepreneur without delay.

In the event of non-payment by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the reasonable costs made known to the consumer beforehand.

Article 14 – Complaints Procedure
Complaints about the execution of the contract must be submitted to the entrepreneur fully and clearly described within 7 days after the consumer has observed the defects.

Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within the period of 14 days with a receipt notice and an indication of when the consumer can expect a more detailed answer.

If the complaint cannot be resolved in mutual consultation, a dispute arises that is subject to the dispute settlement process.

A complaint does not suspend the entrepreneur's obligations unless the entrepreneur indicates otherwise in writing.

If a complaint is found to be justified by the entrepreneur, the entrepreneur will, at their choice, either replace or repair the delivered products free of charge.

Article 15 – Disputes
Only Dutch law applies to contracts between the entrepreneur and the consumer to which these general terms and conditions relate, even if the consumer resides abroad.

Article 16 – CESOP
Due to the measures introduced and tightened in 2024 regarding the 'Amendment of the Value Added Tax Act 1968 (Law implementing the Directive for payment service providers)' and thereby the implementation of the Central Electronic System of Payment Information (CESOP), payment service providers may register data in the European CESOP system.

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